punctual; professional; knowledable and wanted me the client to understand what was about to be done. If not in agreement do not hesitate to say stop all procedure.
Ehsan, EliteRooter senior Technician arrived at my home within the time that had been established by Elite’s office. Ehsan immediately introduced himself and asked what was the issue. Before he proceeded with examining the issue. He listene carefully then explained what he would be doing and if at any time I could ask him to stop and not continue. Ehsan wanted me to understand clearly each step before starting. He was always pleasant and constantly communicating while evaluating the problem was explained and what he would do. As he moved along evaluating each step that he was performing always keeping me engaged if that step that he was performing might require a more detailed step and what the cost could cost. I am pleased that the problem was solved fairly quickly with such a sigh of relief. Thanks to Ehsan. In any future plumbing issues, Eliterooter will be on my list. Thank you, Ehsan so very much.